Policies
Return & refund policy
What we accept
Because these are sealed food products, we cannot accept returns of opened packs for reasons of taste or preference. We do replace or refund in full if your pack arrives damaged, leaking, past its best-before date, or with a genuine quality issue such as stones, pests or moisture.
How to raise a claim
Send us photos of the pack, the batch number and the issue on WhatsApp or to orders@sumerpurfarm.in within 48 hours of delivery. No courier pickup is needed in most cases.
Resolution & refund timeline
We respond within 24 working hours. Approved claims are either re-shipped free or refunded to the original payment method within 5–7 business days. COD orders are refunded by UPI or bank transfer.
Cancellations
Orders can be cancelled free of charge any time before dispatch. Once the courier has collected the parcel, cancellation is treated as a return.